-All products sold are non-refundable & non-exchangeable.
- 运输过程所造成的任何损坏或丢失一律不负责, 不过我们会向快递公司索赔。
因此, 收到货物之后, 拍下拆包过程视频（从拆包裹外层塑料袋开始）, 做为向快递公司索赔的证据。
- Herbtags are not responsible for any damage or loss caused during transportation, but we will file a claim with the courier company.
Therefore, after receiving the goods, take a video of the unpacking process (starting from unwrapping the courier plastic bag) as evidence for compensation from the courier company.
- 只有符合以下情况才允许退款： > 罐子破裂 / 罐子已被拆装 （一定要附上视频，从拆包裹外层塑料袋开始） > 无意之下重复下单 > 付款过程出现故障
- Refunds are only allowed under the following circumstances:
> Jar is broken / Jar has been disassembled (ENSURE to attach a video, starting from unwrapping the courier plastic bag)
> Placing duplicate orders unintentionally
> Error during payment process
- Refund will be made via bank transfer.